At SuperPharmacyPlus, we strive to provide a seamless shopping experience, including our refund process. Refunds may be issued in several situations: when an item you've ordered has been discontinued, if we've unexpectedly run out of stock, if you've returned your order for a refund, or if we need to make an adjustment to your order. We understand the importance of timely refunds and have established a clear timeline for processing.

Generally, refunds take 2-3 business days to process and return to your original payment method. However, we recommend allowing up to 7 business days for the refund to be fully processed. This timeline accounts for various factors, including the processing time of different financial institutions and potential delays due to weekends or holidays.

We're committed to ensuring your refund is processed as quickly as possible. If you find that it has been more than 10 business days and your refund has still not appeared in your account, we encourage you to reach out to us. Please contact our dedicated customer service team at online@superpharmacyplus.com.au. When you get in touch, be sure to include your order number and any relevant details about your refund request. This information will help us investigate the status of your refund promptly and provide you with accurate updates.

Our team is here to assist you throughout the refund process. We aim to keep you informed at every step, and if there are any unexpected delays or issues, we'll proactively communicate with you to ensure a smooth resolution. Your satisfaction is our priority, and we appreciate your patience as we work to process your refund efficiently.

Remember, the refund process may vary slightly depending on your payment method and banking institution. Some credit cards may process refunds faster than debit cards or bank transfers. Additionally, if you used a gift card for your purchase or if you're expecting an international refund, the process might differ slightly. Rest assured, we're here to address any questions or concerns you may have about your refund.

At SuperPharmacyPlus, we value your trust and aim to make every aspect of your shopping experience, including refunds, as smooth and transparent as possible. If you have any further questions about our refund policy or need assistance with any other aspect of your order, don't hesitate to reach out to our customer service team. We're here to help ensure your complete satisfaction with every purchase.