This article explains how to return socks to SuperPharmacyPlus for a refund, including eligibility requirements, step-by-step instructions, and what to expect regarding shipping costs and refunds.
Eligibility and Requirements
Socks must be unworn, unwashed, and in original packaging with all tags attached.
Returns for change of mind are considered at SuperPharmacyPlus's discretion and are not guaranteed.
Return requests must be submitted within 30 days of purchase date.
Do not send socks back before your return is approved by customer service.
Steps to Return Socks for a Refund
1
Go to the Returns Centre
Visit the SuperPharmacyPlus Returns Centre online. Log in with your order number and email address.
2
Submit a Return Request
Complete the return form, select the socks for return, and specify your reason. Upload photos if requested.
3
Wait for Approval and Instructions
Customer service will review your request. If approved, you’ll receive a Return Authorization Number (RAN) and shipping instructions by email.
4
Package the Socks
Place socks (unworn, with tags, in original packaging) in a secure parcel. Include the RAN and any packing slips.
5
Ship Your Return
Use the prepaid label provided (cost deducted from refund) or arrange your own tracked shipping. Ship to the address given in your approval email.
6
Refund Processing
After your return is received and inspected (3–5 business days), eligible refunds are issued to your original payment method within 5–10 business days.
Return shipping costs are your responsibility for change-of-mind returns. You can use a prepaid label (cost deducted from your refund) or choose your own shipping method.
FAQ
Can I return socks for a refund if I changed my mind?
Change-of-mind refunds for socks are not guaranteed and are at the discretion of SuperPharmacyPlus. Socks must be unworn, with all tags attached, and in original packaging.
Can I exchange socks for a different size?
Due to hygiene reasons, size exchanges are not offered for socks if they have been worn at all.
Who pays for return shipping when returning socks?
You are responsible for return shipping costs. You may request a prepaid label (the cost is deducted from your refund) or use your own trackable shipping method.
How long does the refund take?
After your return is received and passes inspection, refunds are processed within 5–10 business days to your original payment method.