Missed Delivery or No One Home: What Happens Next?

Frequently Asked Questions

Find answers to the most common questions about what to do if your order could not be delivered because no one was available at your address.

What happens if I am not home for delivery?

Most orders are sent with Authority to Leave (ATL), so the courier will leave your parcel in a safe place. If this is not possible, the parcel may be sent to your local hubb pick up point or your local post office.

How many delivery attempts are made?

Usually, only one delivery attempt is made. If delivery is unsuccessful and ATL is not suitable, your order may be returned to SuperPharmacyPlus.

What should I do if my order is returned to the store?

Contact SuperPharmacyPlus to arrange redelivery. You will need to pay additional shipping fees for any alternative delivery.

How do I contact SuperPharmacyPlus for redelivery?

Email online@superpharmacyplus.com.au or call the store on (07) 3355 3052 to arrange redelivery or discuss your options.

Can I request a redelivery at no extra charge?

If your order was marked Authority to Leave (ATL) and the address was suitable, redelivery may be offered at no charge. Please contact the courier customer service team to confirm.