At SuperPharmacyPlus, we strive to fulfill every order promptly and accurately. However, in rare circumstances beyond our control, we may need to cancel an order without customer request. This can occur due to several factors in our supply chain and inventory management processes. Sudden product discontinuations by manufacturers can leave us unable to source items you've ordered.

Additionally, unexpected disruptions in our supply chains, such as transportation issues, natural disasters, or global events, can cause significant delays in receiving stock. In some cases, these delays may extend beyond a reasonable timeframe for order fulfillment. We also maintain strict quality control measures, and occasionally, products may not meet our standards upon receipt, necessitating order cancellations to ensure customer safety and satisfaction.

When any of these situations arise, our system triggers an order cancellation alert to prevent extended waiting times and customer disappointment. We understand the inconvenience this may cause, which is why we have implemented a swift notification and refund process. You will receive an immediate email explanation detailing the reason for the cancellation. Furthermore, we process a full refund, including any shipping charges, typically within 3-5 business days, depending on your payment method.

We continuously work on improving our inventory forecasting and supplier relationships to minimize such occurrences. If you experience an unexpected cancellation, we encourage you to check our website for similar products or contact our customer service team for personalized product recommendations.