Frequently Asked Questions

How to Cancel Your Order and Request a Refund

Step-by-step guide for cancelling your order at SuperPharmacyPlus, including refund policies and shipping charges.

How to Check If Your Order Has Been Shipped

Step-by-step instructions to confirm if your SuperPharmacyPlus order has shipped using your account.

Why is the coupon code emailed to me not working?

Common Issues that may be Affecting Your Coupon Code

Why doesn't my order qualify for free shipping despite being over $100?

Our free shipping criteria

Who should I contact for online order inquiries?

Information about our online support

How can a product become unavailable after my order was processed?

Understanding Unexpected Inventory Changes

How can I confirm my SuperPharmacyPlus order?

Order confirmation process

Why couldn't pharmacy staff help with my product inquiry?

nderstanding pharmacy team limitations.

How can I check if my order has been shipped?

Check shipping status.

Why was my order cancelled without my request?

Understanding unexpected terminations.

Why do some products appear online but not in physical stores?

Product availability: Online vs. in-store

How can I check the status of my delayed order?

Quick steps to locate your order.

Can I change my "Click & Collect" order to home delivery?

Options for delivery changes.

What should I do if I received the wrong item?

Steps to resolve incorrect deliveries.

Is "Authority to Leave" available for my delivery?

Unattended delivery options

What should I do if my package is lost in transit?

Steps for lost shipment resolution.

Is my payment information stored in your system?

Payment data security: What you need to know.

Why did my order arrive in unexpected packaging?

Packaging explained

Why do prices differ between online and in-store shopping?

Price variations explained: Online vs. in-store.

What does this email mean?

Understanding Order Status Emails.

Can I change or cancel my order once it's submitted?

Learn How to Adjust or Cancel Your Order

How do I make an order from your website?

Your Guide to Shopping with Ease.

How can I initiate a warranty claim for a defective product?

Quick Guide to Resolving Product Issues.