Frequently Asked Questions

My order is over $100, why didn’t I receive free shipping?

Pharmacy couldn't answer my question. Who can help?

Why was my order processed but now the product is out of stock?

How do I verify my order with SuperPharmacyPlus has been received?

Pharmacy staff couldn't assist me with a specific product. Why?

How can I see if my order has been dispatched ?

My order was cancelled without me asking, why is this?

Why is this product available online but not instore?

I haven’t received my order, how can I follow this up?

My Order is "Click & Collect" but I would like it delivered.

How to have your order delivered.

My order has arrived and it is not what I expected!

How we can help if your order arrives with an error or damaged item.

Can my order be left without a signature if I'm not home for delivery?

My parcel has been deemed lost in transit, what do I do?

Do you store payment details?

Why is my order in a different box than I expected?

Why is the Online price different to In-Store?

Can I modify or cancel my order after it's been placed?

Find out how to modify/cancel your order.

How can I place an online order?

Find out different ways to place an order.