At SuperPharmacyPlus, we strive to provide a seamless shipping experience for all our customers. Our order dispatch process is efficient, with orders processed and prepared for shipping daily. To ensure same-day dispatch, we have a cutoff time of 7 AM on weekdays. Any orders placed after this time will be dispatched on the next available shipping day.
Once an order is dispatched by SuperPharmacyPlus, the designated carrier assumes responsibility for shipping logistics, delivery execution, tracking updates, and addressing any delivery issues. We provide tracking information via email once your order is dispatched, allowing you to use the provided tracking number on the carrier's website for real-time updates.
Estimated delivery times vary based on the chosen shipping method. Express shipping typically takes 1-3 business days, while Standard shipping usually takes 3-7 business days. Our Click & Collect option allows for pickup within 1-2 business days after dispatch. International shipping times vary by destination, generally taking 7-21 business days. StarTrack delivery times depend on your specific location.
After dispatch, items are collected by the carrier within 1-2 business days. We will notify you of any unexpected delays in this process. If you encounter any problems with your delivery, we recommend first checking the tracking information for status updates. If issues persist, please contact the designated carrier directly for immediate assistance. For additional support, our customer service team is available at online@superpharmacyplus.com.au.
We provide additional resources on our website, including detailed shipping policies, frequently asked questions about deliveries, and contact information for common carriers. Please note that holiday periods may affect shipping and delivery times, and severe weather or unforeseen events might cause delays.
While we partner with reliable carriers to ensure a smooth delivery experience, we appreciate your understanding that once an order is dispatched, the delivery process is managed by the shipping company. However, we're always here to support you if you need additional assistance or have concerns about your order.
Access carrier-specific customer support information for your designated shipping partner via the links provided below:
Australia Post:
Calculate approximate delivery timeframes
Customer Service Phone Number: 13 76 78
Sendle:
Aramex:
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