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Why did my order arrive in unexpected packaging?

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Why did my order arrive in unexpected packaging?

Packaging explained

Last updated on 05 Nov, 2025

At SuperPharmacyPlus, we are committed to environmental sustainability and responsible business practices. Our packaging approach reflects this commitment. We actively reuse boxes and packaging materials from our suppliers, which significantly reduces waste and our overall environmental footprint. As a result, your order may arrive in a box that originally contained a different product, and the external labeling might not match the contents of your order.

Despite reusing boxes, we maintain strict quality control. All reused packaging is thoroughly inspected for cleanliness and structural integrity. We encourage customers to check the contents of their package carefully, as the packing slip inside will accurately list the items you ordered. This practice of reusing boxes helps reduce the demand for new packaging materials, minimizing deforestation and energy consumption associated with producing new boxes.

Our sustainable packaging approach also helps reduce operational costs, and these savings are often reflected in our competitive pricing. Due to our reuse policy, we may not always be able to accommodate requests for specific box sizes or types. When necessary, we add extra padding or protective materials to ensure product safety.

We urge customers to continue the cycle by reusing or recycling the packaging they receive. We value customer input on our packaging practices and welcome your thoughts or suggestions for improvement. By adopting these sustainable packaging practices, we aim to reduce our environmental impact while still ensuring the safe delivery of your orders. We appreciate your understanding and support in our efforts to be a more eco-friendly business.

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