To begin a warranty claim for a defective product from SuperPharmacyPlus, start by accessing the SuperPharmacyPlus warranty form here. Complete the warranty claim form, providing detailed information about the faulty product and the specific issue you're experiencing. It's crucial to submit evidence of the product's failure, which may include photos or videos demonstrating the defect.

Once submitted, wait for the customer service team to review your claim. They will first attempt to troubleshoot and resolve the issue without requiring a return. If the troubleshooting doesn't resolve the problem, follow the instructions provided by our online team. For larger items, an on-site assessment may be arranged instead of a return.

SuperPharmacyPlus technicians will assess it to determine the best resolution. It's important to note that you should submit photographic evidence of damage or fault within 3 days of receiving the product to avoid claim denial. For products with a manufacturer's warranty, contacting the manufacturer directly may result in faster assessment and remedy.

Ensure you initiate the claim within the warranty period specified for your product. If you need assistance with the process at any point, don't hesitate to contact SuperPharmacyPlus customer support for guidance. They are there to help you navigate the warranty claim process and ensure your issue is resolved as efficiently as possible.