At SuperPharmacyPlus, we strive to provide a comprehensive range of healthcare products through both our physical stores and online platform. However, there are some key differences in our product offerings and staff expertise between these two channels. Our website features a wider range of products, including many online-only items with unique features or specialized uses. The online catalog is frequently updated with new and innovative healthcare solutions. In contrast, our physical stores carry a curated selection of our most popular and essential items, tailored to meet the immediate needs of local customers. Due to limited shelf space, not all online products are available in-store.

Our in-store pharmacy team is highly trained in medications, common health issues, and general wellness. They specialize in prescription medications, over-the-counter remedies, mobility advice and basic health advice, with their knowledge primarily covering products available in the physical store. On the other hand, our dedicated online team is well-versed in the entire web catalog, including online-exclusive items, and can provide detailed information about product specifications, uses, and comparisons.

While in-store staff may not have immediate access to detailed information about online-exclusive products, our website provides comprehensive product descriptions, specifications, and customer reviews. For questions about online-exclusive or specialized products, we recommend exploring the detailed product information on our website or contacting our online team at online@superpharmacyplus.com.au for personalized assistance.

We are working on improving cross-channel product knowledge through regular training sessions to familiarize in-store staff with popular online items. We value your input on improving our product information accessibility and welcome any suggestions for enhancing our cross-channel support. By understanding these differences, we hope to guide you to the most appropriate resources for your product inquiries. We're committed to providing comprehensive support across all our shopping channels and continuously work to improve our service integration.