At SuperPharmacyPlus, we strive to process and ship all orders promptly. However, we acknowledge that in rare instances, delays may occur. These delays can be attributed to various factors such as stock availability issues, order processing complexities, or shipping carrier delays. Unexpected surges in demand, supplier delays, or temporary manufacturing issues can affect product availability. Orders containing bulk amounts, custom products, or those placed during peak seasons may require additional processing time. Weather-related disruptions or logistical challenges can also impact shipping timelines.

If you're concerned about the status of your order, we recommend several steps. First, check your order confirmation email to review the estimated shipping date and verify that all order details are correct. You can also use our online order tracking system by logging into your SuperPharmacyPlus account and navigating to the 'Order History' section. For more specific inquiries, contacting our dedicated online team via email at online@superpharmacyplus.com.au is the most efficient method. Please include your order number and any specific concerns in your email, and our team aims to respond within 24-48 business hours.

It's important to note that our in-store pharmacy staff, while experts in medication and health advice, do not have access to online order systems. They are unable to assist with online order inquiries over the phone or in person. This separation ensures that our online team can provide specialized assistance for e-commerce related issues.

We appreciate your patience and understanding as we work to resolve any shipping concerns efficiently. Our team is committed to keeping you informed throughout the process. In cases of significant delays, we may offer compensation such as expedited shipping or a discount on your next purchase, depending on the circumstances. Rest assured, we continuously review and improve our order fulfillment processes to minimize delays and enhance your shopping experience with SuperPharmacyPlus.