If your package has been lost or damaged during transit, we're here to assist you. To initiate the resolution process, please get in touch with our online team via email (online@superpharmacyplus.com.au). Before contacting us, it is required that your contact your chosen courier to confirm your parcel has been lost in transit. Our team will then contact the courier to ensure a claim is submitted on your behalf.

Our team aims to provide an initial response within one business day, with resolutions typically processed within 3-5 business days. For damaged items, we may request photos as documentation, while lost items might require a signed declaration. In some cases, we may need to initiate an investigation with the courier, which can take up to 5-10 business days.

Our team is committed to resolving shipping issues promptly and efficiently, and we'll work with you to find the best solution based on your specific situation and our shipping policies.