This guide explains how to cancel an order at SuperPharmacyPlus, including important details for consumable medical items.
Steps to Cancel Your Order
1
Check your order status
If your order has not yet shipped, you can request cancellation. Find your order confirmation email or log in to your account to check the status.
2
Contact support promptly
Email online@superpharmacyplus.com.au with your order number and request cancellation. The sooner you contact us, the more likely we can cancel before dispatch.
3
Wait for confirmation
You will receive a confirmation email once your order is successfully canceled. If cancellation is not possible (e.g., already shipped), our team will advise on next steps.
Note: Medical items cannot be returned once shipped due to hygiene and safety policies. Prompt cancellation before dispatch is essential.
Frequently Asked Questions
Can I return glucose strips after delivery?
No, due to hygiene and safety reasons, glucose strips and most consumable medical items cannot be returned once shipped. See our returns policy for more details
What if my order has already shipped?
If your order has shipped, cancellation is no longer possible. Please contact support for further advice. You may wish to request a Return.
How long does it take to receive a cancellation confirmation?
You will typically receive confirmation within 1 business day. Delays may occur during peak times.