At SuperPharmacyPlus, we have a dedicated organizational structure designed to provide you with the best possible service. Our online team specializes in e-commerce operations and digital customer support, handling all online inquiries, order processing, and website-related issues. They are accessible via email at online@superpharmacyplus.com.au and aim to respond to all inquiries within 24 hours. This team is equipped with comprehensive knowledge of online ordering, shipping, and digital promotions.

On the other hand, our pharmacy team focuses on in-store operations and pharmaceutical expertise, managing prescription fulfillment, medication counseling, and in-person customer service. While these teams work closely together to ensure a seamless integration of our digital and physical pharmacy services, it's important to note that pharmacy staff are not equipped to address online inquiries.

For any questions about website functionality, online order status, shipping and delivery concerns, account-related issues, or digital promotions and coupon code queries, please contact our online team. They typically address email inquiries within 24 hours during business hours. For urgent matters, we have a dedicated customer service line available.

We also provide additional online support resources, including an FAQ section on our website for quick answers to common questions. We value your feedback on our online services and regularly send surveys to gather customer input, which we use to enhance our digital customer experience.

By maintaining this specialized team structure, we ensure that you receive expert assistance tailored to your specific needs, whether they're related to our online services or in-store pharmacy operations. We appreciate your understanding in directing online inquiries to our dedicated online team, as this allows us to provide you with the most efficient and accurate support possible.