At SuperPharmacyPlus, we strive to maintain accurate inventory information, but occasional discrepancies can occur due to the dynamic nature of our stock management system. Our system updates stock levels frequently, but brief lags can occur during high-volume periods. In rare cases, an item may go out of stock between order placement and processing. For most products, we can replenish stock from our suppliers within a week, and our procurement team works diligently to minimize stockouts and backorder durations.

If a product becomes unavailable after order placement, we offer two primary options: a full refund for the out-of-stock item or a replacement with similar products that are currently available. We provide an Estimated Arrival date for backordered items to help you make an informed decision. When an item is backordered, your order status changes to "Pending Dispatch," and you will receive an email notification explaining the situation.

We continuously update our website to reflect current stock levels. However, due to the fast-moving nature of pharmaceutical products, occasional discrepancies may occur. Our customer service team is ready to address any concerns about your order status. If you require expedited delivery or have questions about alternatives, please contact us promptly. We're investing in advanced inventory management systems to minimize such occurrences, and regular audits are conducted to align our digital inventory with physical stock.

We appreciate your understanding and patience in these situations. Our goal is to ensure you receive the products you need in a timely manner, and we're committed to finding the best solution for each customer when stock issues arise.