At SuperPharmacyPlus, we take great pride in our order fulfillment process and strive for accuracy in every shipment. However, we understand that errors can occasionally occur, and we sincerely apologize for any inconvenience this may have caused you. Rest assured, such incidents are rare, and we are fully committed to resolving this issue promptly and to your complete satisfaction.

To initiate the resolution process, we kindly ask that you contact our specialised online team at online@superpharmacyplus.com.au. During this time, our team will investigate the issue, cross-reference with our inventory and shipping records, and prepare a tailored solution for your situation.

Our resolution options may include sending replacement items, issuing a refund, or providing store credit, depending on the nature of the error and your preference. We may also request additional information or photos to help us better understand the discrepancy and prevent similar issues in the future.

We value your trust and patronage, and we view this as an opportunity to demonstrate our commitment to customer satisfaction. Our team is trained to handle these situations with the utmost care and professionalism, ensuring that you feel heard and respected throughout the process.

Thank you for your patience and understanding as we work to rectify this error. Your feedback is invaluable in helping us improve our services and maintain the high standards our customers expect from SuperPharmacyPlus. We appreciate your cooperation in this matter and look forward to resolving this issue to your complete satisfaction.